.png&w=64&q=75){kind=small}
1. Acceptance of Terms
By accessing or using this Customer Portal ("Portal"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Portal. These Terms apply to all users, including customers, family members, and authorised representatives.
2. User Registration & Account
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify your healthcare provider immediately if you suspect any unauthorised access. Each person must maintain their own account; sharing accounts is not permitted.
3. Collection & Use of Personal Data
We collect personal data including your name, IC number, date of birth, contact details, and health records. This data is collected and processed for the purpose of providing healthcare services, enabling appointment booking, and maintaining your health records. Your data will not be sold or disclosed to third parties except as required by law or with your explicit consent. Processing is carried out in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
4. Customer Data Rights
Under the PDPA 2010, you have the right to: • Access your personal data held by us • Request correction of inaccurate or incomplete data • Request deletion of your data (subject to legal retention requirements) • Withdraw consent for data processing at any time • Lodge a complaint with the Personal Data Protection Department (JPDP) To exercise these rights, contact your registered healthcare provider in writing.
5. Consent
By registering for this Portal, you give your informed consent to the collection, storage, and processing of your personal and health data as described in these Terms. You understand that: • Health screening data is stored and accessible to your registered healthcare provider • Session and access data is logged for security purposes • You may withdraw consent at any time, which may limit Portal functionality Where you register dependents (e.g. children), you confirm you have the legal authority to give consent on their behalf.
6. Data Security
We implement industry-standard security measures including HTTPS encryption, secure password storage using industry-standard hashing algorithms, session management, and access controls. However, no system is completely secure. You are responsible for keeping your credentials confidential and for logging out on shared devices.
7. Health Information Disclaimer
Information displayed on this Portal is for your personal reference only and does not constitute medical advice. Always consult your qualified healthcare provider for interpretation of health results and before making any medical decisions. In the event of a medical emergency, call 999 or visit the nearest emergency department immediately.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Portal, including but not limited to reliance on health data displayed, service interruptions, or unauthorised access resulting from your failure to protect your credentials.
9. Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of the Portal after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of the Portal shall be subject to the exclusive jurisdiction of the Malaysian courts.
11. Contact
For questions about these Terms, your data, or to submit a data rights request, please contact your registered healthcare provider directly or email: [email protected]
© 2026 AiPharm. All rights reserved.